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What You Agree To When You Use sportssurgev2

Our legal terms set out exactly what we owe you and what you agree to when you open an account and move between sports betting and casino play.

State-dependent accessAccount terms apply at registrationPayPal, Venmo, Play+ transaction rulesData rights coveredContact path for legal requests
sportssurgev2 What You Agree To When You Use sportssurgev2
DATA AND ACCOUNT SECURITY

How We Handle Your Data, Cookies, and Account Access

Knowing how your information is stored and who can request changes is a reasonable thing to ask about. Here is what we actually do across four areas that matter to account holders who move between sports betting and casino play.

Data Retention

We keep account records for as long as required by state law and our payment partners. PayPal and Venmo transaction logs are retained to satisfy financial compliance periods, not indefinitely.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the sportsbook and casino sections are used. You can manage cookie preferences from your account settings page.

Account Security

Login uses two-step verification on new devices. If your account is accessed from an unrecognized location, we send an alert and temporarily restrict withdrawals until you confirm identity.

Requesting Changes

To update personal data, request a data export, or ask us to delete information we no longer need to hold, submit a written request via email support. We respond with a documented action plan.

LEGAL CONTACT PATHS

How to Reach Us on a Legal or Policy Matter

If you have a question about our terms, need to flag a data request, or want to dispute a transaction decision, use the channels below. Response times on formal legal requests may differ from standard account support — we'll acknowledge your message and set a clear timeline when we reply.

Live Chat Start a chat session from your account dashboard. For legal queries, select 'Account & Legal' from the topic menu so the right team picks it up without delay.
Email Support Send formal requests — data access, term disputes, payment complaints — to our legal support address. We confirm receipt and give a written timeline in our first reply.
Account Help Center The Help Center contains the current version of every policy document, including the Payments addendum covering PayPal, Venmo and Play+ rules, updated whenever terms change.

Common Questions About Our Legal Terms

These are the questions our account holders actually ask when they read through the terms or run into a policy situation. We've kept the answers direct and actionable.

Yes. Access depends on the law in your state. We only permit accounts where local law allows it. Check the eligibility page for a current list of permitted states before registering.

Submit a data access request through email support. We confirm receipt, verify your identity against the account, and deliver a summary of stored data within the timeframe our policy sets.

Your deposit is processed under the Payments addendum, which applies each provider's dispute and refund rules. PayPal and Venmo each maintain their own error-resolution windows that run alongside ours.

No. We email you before any material change takes effect. Continuing to use the account after that date counts as acceptance. You may close your account and withdraw eligible funds before the change applies.

Open a dispute via live chat or email, selecting 'Account & Legal' as the topic. Include your bet reference number. We review against the posted rules and reply with a written decision.

Yes, with one addition. The Play+ prepaid card has its own issuer agreement that sits alongside our terms. Both sets of rules apply; if they conflict, we'll tell you which takes precedence for that situation.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.